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Ground-breaking digital dispersed alarm - works with existing equipment to enable safer services

Introduction

SmartLife is the UK's first digital dispersed alarm system to be interoperable with your current equipment.

Designed to be compatible with the digital network, SmartLife allows you to make the most of existing investments while ensuring the safety of your services. Support individuals to live independently in their homes for as long as possible - and enable your staff to provide proactive and tailored support where it is needed.

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Digital Telecare Briefing: How ready are we for the digital switch?

Digital Telecare Briefing: How ready are we for the digital switch?

With work to upgrade the telecoms network progressing, how are telecare and warden call services impacted, and are the housing and social care sectors responding to the need to transition to digital services?

This briefing considers what progress has been made so far and the challenges we still face to ensure essential telecare services are safe now and in the future.

In this briefing, we look at:

– What progress has been made so far.

– Are we on track for the transition to digital telecare and warden call services?

– What are the challenges?

– What is holding housing providers back from going digital?

– What should they do now?

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Enables interoperability

SmartLife provides you with greater choice and enables you to personalise services through interoperability.

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Improves safety

Capable of operating on digital and analogue protocols, including NOW-IP, SCAIP and TT92.

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Promotes independence

Unobtrusive updates on safety and wellbeing. Allows individuals to control the support they receive and staff to manage their workload.

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Features and Benefits

Unprecedented digital connectivity

Provides the reassurance of both digital fixed line and mobile network connectivity. Operates on a range of alarm protocols including SCAIP (EN50134-9), NOWIP (BS8521-2), TT92 and 4G LTE/GSM, enabling faster connections and mitigating first-time call failures.

Legacy compatible

Enables you to begin your digital transition with confidence, with the ability to connect to analogue-equipped Alarm Receiving Centres via PSTN through the common signalling protocol BS8521-1 and TT92.

Interoperable

Allows you to connect with peripheral radio telecare devices manufactured by Appello, Tunstall and Cair, offering greater flexibility and choice.

I’m OK Feature

Puts individuals in control of the day-to-day support they receive. Staff can see who requires a visit and prioritise accordingly.

Online Management

Appello DMP, our secure management tool provides easy access wherever you are for upgrades and programming along with 24/7 device monitoring.

Bluetooth Compatibility

Reduces no-speech calls, connecting to a range of Bluetooth speakers for two-way audio, anywhere in the home.

TLS encryption

Ensures a secure connection with Transport Layer Security, the standard encryption protocol for transporting of data over networks.

Digital experience

Delivers a safer, more reliable experience with almost instant connection (approx. 3 seconds) and improved communication with crystal clear dual speech.

Modern appearance

Gives individuals easy access to your telecare services, with a stylish and discreet design with illuminated buttons. Fits with the appearance of other modern technologies in the home.

The importance of interoperability

Use your existing telecare equipment with SmartLife for a flexible digital solution.

SmartLife is the first digital dispersed alarm system to include interoperability, which allows systems and equipment from different manufacturers to work together, offering a number of benefits for customers.

Features include
  • You can upgrade to digital without the need to change all of your existing telecare peripherals, such as alarm pendants which is a greater return on investment.
  • More choice - as you're not locked into using one manufacturer for all elements of your telecare service.
  • The flexibility to meet the specific needs of individuals, with the option to continue to use the devices they're familiar with.
  • A competitively priced Technology Enabled Care market.

Pendant

SmartTrigger

A modern emergency alarm pendant, for telecare, warden call and dispersed alarm systems

Features include:
  • Waterproof - Immersible in water to a depth of 1 metre for up to 30 minutes.
  • Flexible - An emergency alarm pendant that can be kept in a pocket, worn with a neck cord, a wrist strap or with a belt clip.
  • Extensive reach - Covers up to 600m (line of sight).
  • Thoughtful design - compact, yet the button is large enough that users with impaired dexterity can easily activate the alarm.

Our Digital TEC timeline

DRAG ME

  1. Appello identify increasing call failure rates and limitations of analogue telecare equipment.

  2. Appello launch Smart Living Solutions, UK’s first digital emergency call and wellbeing system. This grows to support over 10,000 people in 24 months.

  3. Appello commission 100th SLS system and reach over 2m digital social and emergency calls through SLS.

  4. The Appello Cloud is launched bringing together multiple applications to support a digital era of Technology Enabled Care.

  5. Facial recognition and voice activation options added to door entry range.

  6. Appello introduces SmartLife and SmartConnect into their SmartTEC range.

  7. The Appello Cloud, which enhances SmartLife and all our services, recognised as a finalist in three categories at the Cloud Excellence awards.

  8. Appello surpass milestone of managing over 10 million digital calls.

Unlock the power of digital with Appello Cloud Services: management tools, valuable data insights and integration with other TEC services.

DigitalBridge
Our analogue to digital protocol conversion tool, providing you with a safe way to manage your transition to digital telecare.
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CareNet EVO
Our award-winning call handling platform for our Careline service. Intuitive to use and supports both digital and analogue for safe, reliable connection. Also available for use within other monitoring centres.
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AppelloDMP
Your management application for SmartLife, helping staff to carry out duties efficiently and identify ways to improve support for residents – COMING SOON
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Open Environment

SmartLife is designed as an Open Protocol Platform, working with a diverse range of market leading telecare devices.

This makes it straightforward to use alongside related equipment to support individuals to live as independently as possible in their own homes.

Improve personal safety and wellbeing by combining with items such as fall detectors, movement sensors or health equipment. Create a safer home environment with heat and smoke alarms, carbon monoxide detectors or flood sensors. Connect with Bluetooth products such as speakers, which can extend two-way audio throughout the home to enable easier communication with staff and emergency operators.

Ask about our extensive range of integrated devices provided by our global partners.

Discover our SmartTEC Range

Smart Living Solutions
The market-leading Technology Enabled Care suite for supported housing providers. Designed for the digital network to transform the delivery of your services with safety and wellbeing technology. Improves residents' living experience and enables your staff to work more effectively.
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SmartConnect
Our alternative digital Technology Enabled Care solution, at a simpler level. The answer for those who need to replace existing equipment. Straightforward to implement, helping you ensure the safety of vital services with the essentials of digital telecare.
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Case Studies

  • Case Study
    • Blackpool Coastal Housing – Smart Living Solutions
    Introduction Blackpool Coastal Housing (BCH) provides sheltered accommodation in 20 schemes across Blackpool, Lancashire. As an...
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  • Case Study
    • East Northamptonshire Council – A Tailored Out of H...
    East Northamptonshire Council and Appello working in partnership to develop a valuable and enhanced customer service to approxi...
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  • Case Study
    • Plus Dane Housing – Transforms resident monitoring ...
    Plus Dane Housing is a provider of residential and extra care housing for older people, across Merseyside and Cheshire. With...
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    Insights

    Latest From Appello
    News Events/Webinars Resources Blog

    Currently showing:

    News
    News Events/Webinars Resources Blog
    SmartLife
    Introducing SmartLife, the ground-breaking digital dispersed alarm that changes your plans for moving to digital.
    Learn More
    Monitoring, Proactive wellbeing
    Appello launch proactive health and property brand for housing and social care sectors
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    Careline services, Monitoring
    Appello announces 5 new customer wins
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    Event

    Meeting expectations with digital telecare – Cardiff

    Venue: Cardiff City Stadium, Cardiff, Wales

    Date: Tuesday 18th August 2020

    The event will provide an opportunity to hear about the latest digital telecare and monitoring services available, and provides an…

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    Event

    Meeting expectations with digital telecare – Newcastle

    Venue: St James Part, Newcastle

    Date: Thursday 13th August

    The event will provide an opportunity to hear about the latest digital telecare and monitoring services available, and provides an…

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    Case Studies, Tele-Monitoring
    Your Housing Group Case Study
    Download
    Brochures
    SmartAlert Brochure
    Download
    Case Studies
    Plus Dane Monitoring and AppelloSBR Case Study
    Download
    SLS, Technology Enabled Care
    Has video calling become the emergency service we all need?
    Read More
    Digital, Digital Telecare
    Considering digital telecare? Make sure you ask your telecare provider this question.
    Read More
    Digital, Digital Telecare, technology, Technology Enabled Care
    Facing up to the digital telecare switchover – Housing providers need to forget 2025!
    Read More

    Videos

    SmartLife Video

    Play Video

    SmartLife Interoperability demonstration

    Play Video

    SmartLife interview with Tim Barclay, CEO from Appello

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    Testimonials

    After seeing Appello's digital solution we've made a commitment to only install digital care solutions in our new developments.

    Tony Tench CTO
    Housing and Care 21

    The use of digital tools whether directly or indirectly has proven of almost fundamental importance for communication and access to services in the current climate and the Appello SLS warden call system has had many benefits.

    Denise Williams
    Head of Support, Blackpool Coastal Housing

    The new digital solution meets heightening customer demand for modern independent living and promotes digital inclusion. Appello’s offering is modern, well designed and fit for purpose, with one system alone giving us the ability to be responsive, preventative and promote digital inclusion.

    Wendy Wells
    Head of Policy and Business Implementation at Guinness Care